What personal information does Sol Eyes collect?
We may collect and process information about you including:
- your name;
- your date of birth;
- your contact phone numbers (including mobile);
- your email and postal address;
- your relevant health details including (a) current and past eye health conditions, general health conditions and glasses or contact-lens prescriptions, (b) current medication details, and (c) correspondence between your optometrist, your GP or ophthalmologist;
- your examination and test results;
- your payment details;
- your employment, lifestyle and driving information;
- details of any prescription medicines supplied to you by your healthcare professional or medical practitioner;
- information that you provide by filling in forms on our website;
- details of your visit to the website and any transactions you carry out on the website;
- any other information you have voluntarily given us.
How does Sol Eyes use your information?
We may use your personal information for:
- your eye-care treatment;
- providing our products and services to you;
- letting you know when your eye examination/appointment/operation is
- processing and keeping personal information relating to your credit or debit card and order details so we can fulfil your order; and
- dealing with any queries or refunds.
Any processing we carry out will be done under the legal basis of performing our contract with you.
We may use the information for:
- marketing our products and services to you;
- carrying out customer-service surveys to make sure we continually improve our services to you;
- helping us review, develop and improve the products and services we offer, for example through research, analysis and planning;
- letting you know about changes to our products and services;
- responding to and dealing with any claims made against us;
- responding to queries from you.
We may do this if we have legitimate interests in carrying out direct marketing, in measuring the level of customer satisfaction, in improving our products and services, and in managing our relationship with you.
We may also use the information for:
- carrying out security checks to protect against fraudulent transactions to prevent and detect crime.
We can do this if it is in our legitimate interest. For example, we may carry out identity checks or checks to identify any problems with your payment details.
We also may use the information to:
- keep to laws or regulations which apply to us, including preventing or detecting when we fail to do so;
- maintaining records for tax purposes;
- defending any claims and other corporate purposes; and
- managing and dealing with insurance claims.
We may do this if we have to by law.
If you do not register as a customer online but contact us for any reason through the website, you will be giving us personal information about yourself, including your email address, name and contact details. This may also include medical information, if you have given it to us.
If you are simply browsing our website, we will not collect any information which will identify you by name. However, we will collect information using cookies or traffic data which uses IP addresses or other identifiers that help us to analyse how people use our website.
How long do you keep my information for?
We will keep personal information for as long as is reasonably necessary (or as defined under healthcare laws and regulations which apply) to provide products and services, including aftercare services, and to maintain records as needed to satisfy tax and other legal or regulatory requirements, as well as to protect and defend against claims.
Who do you share personal information with?
We may reveal your personal information to other people, including in the following circumstances.
- Where we use other organisations to help us process personal information, but they are not allowed to use it for other purposes. We may use the information we receive from other organisations to add to and improve our database of customer details.
- We may reveal personal information to health authorities, such as national healthcare organisations.
- We may pass personal information to external agencies and organisations, including the police and other law-enforcement agencies to prevent and detect fraud (including fraudulent transactions) and criminal activity. These external agencies may check the information we give them against public and private databases and may keep a record of those checks to use in future security checks.
- If a claim is made, or could be made, against us, we may pass personal information to our insurers.
- If we sell or buy any business or assets, we may reveal personal information about you to the prospective seller or buyer of that business or the assets.
- If we are bought or taken over by another organisation (or there is a reorganisation within our company), we may transfer customers’ personal information as an asset.
- We may pass certain personal information to your employer, if you have been referred to us as a corporate eye-care customer.
- We may pass your personal information to others to keep to any legal obligation (including court orders), to enforce or apply the Terms & Conditions of our website, or other agreements we have with you, or to protect our rights, property and safety or those of our customers, employees or others.
How does Sol Eyes store your personal information?
The majority of data is stored within the ‘EU’ with appropriate access controls regarding who has access to the servers and its data
How can I update or change my personal information
You can update or change your personal information at Sol Eyes, by signing in to your account (if you are a registered online customer).
What rights do I have?
You have certain rights under EU data-protection legislation, including the option to:
- access your personal information – we may charge a fee if we are allowed to do so by law;
- correct your personal information if it is inaccurate or incomplete;
- erase your personal information and prevent further processing in specific circumstances and where there is no other legal reason for us to continue keeping or processing that information. These include for example:
- if the personal information is no longer needed in relation to the purpose for which it was originally collected or processed;
- if you withdraw your permission;
- if you object to us processing your personal information;
- if you ask us to stop processing your personal information (although we are entitled to store your personal information, we cannot further process it if you ask us not to);
- if we move or transfer your personal information to another organisation; and
- if you object to us processing your personal information in the following circumstances.
- If processing is based on legitimate interests or carrying out a task in the public interest or when exercising an official authority.
- If information is processed for direct marketing.
- If information is processed for purposes of scientific or historical research and statistics.
What choices does the Sol Eyes customer have?
We may use your personal information to contact you about our products and services.
To make sure that you continue to receive excellent healthcare, we will send you non-marketing material, such as appointment reminders.
You may change your marketing preferences at any time either in store or by emailing firstname.lastname@example.org
You can choose to stop receiving marketing emails from us by following the unsubscribe link and instructions on the marketing emails we send you.
Updated September 2018