What personal information does Sol Eyes collect?

• your name;
• your date of birth;
• your contact phone numbers (including mobile);
• your email and postal address;
• your relevant health details including (a) current and past eye health conditions, general health conditions and glasses or  contact-lens prescriptions, (b) current medication details, and (c) correspondence between your optometrist, your GP or ophthalmologist;
• your examination and test results;
• your payment details;
• your employment, lifestyle and driving information;
• details of any prescription medicines supplied to you by your healthcare professional or medical practitioner;
• information that you provide by filling in forms on our website;
• details of your visit to the website and any transactions you carry out on the website;
• any other information you have voluntarily given us.

How does Sol Eyes use your information?

• your eye-care treatment;
• providing our products and services to you;
• letting you know when your eye examination/appointment/operation is
• processing and keeping personal information relating to your credit or debit card and order details so we can fulfil your order; and
• dealing with any queries or refunds.

• marketing our products and services to you;
• carrying out customer-service surveys to make sure we continually improve our services to you;
• helping us review, develop and improve the products and services we offer, for example through research, analysis and planning;
• letting you know about changes to our products and services;
• responding to and dealing with any claims made against us;
• using cookies as set out in our Cookie Policy; and
• responding to queries from you.

• carrying out security checks to protect against fraudulent transactions to prevent and detect crime.

• keep to laws or regulations which apply to us, including preventing or detecting when we fail to do so;
• maintaining records for tax purposes;
• defending any claims and other corporate purposes; and
• managing and dealing with insurance claims.

How long do you keep my information for?

Who do you share personal information with?

• Where we use other organisations to help us process personal information, but they are not allowed to use it for other purposes. We may use the information we receive from other organisations to add to and improve our database of customer details.
• We may reveal personal information to health authorities, such as national healthcare organisations.
• We may pass personal information to external agencies and organisations, including the police and other law-enforcement agencies to prevent and detect fraud (including fraudulent transactions) and criminal activity. These external agencies may check the information we give them against public and private databases and may keep a record of those checks to use in future security checks.
• If a claim is made, or could be made, against us, we may pass personal information to our insurers.
• If we sell or buy any business or assets, we may reveal personal information about you to the prospective seller or buyer of that business or the assets.
• If we are bought or taken over by another organisation (or there is a reorganisation within our company), we may transfer customers’ personal information as an asset.
• We may pass certain personal information to your employer, if you have been referred to us as a corporate eye-care customer.
• We may pass your personal information to others to keep to any legal obligation (including court orders), to enforce or apply the Terms & Conditions of our website, or other agreements we have with you, or to protect our rights, property and safety or those of our customers, employees or others.

How does Sol Eyes store your personal information?

How can I update or change my personal information

What rights do I have?

• You have certain rights under EU data-protection legislation, including the option to:
  • access your personal information – we may charge a fee if we are allowed to do so by law;
  • correct your personal information if it is inaccurate or incomplete;
  • erase your personal information and prevent further processing in specific circumstances and where there is no other legal reason for us to continue keeping or processing that information. These include for example:
  • if the personal information is no longer needed in relation to the purpose for which it was originally collected or processed;
  • if you withdraw your permission;
  • if you object to us processing your personal information;
  • if you ask us to stop processing your personal information (although we are entitled to store your personal information, we cannot further process it if you ask us not to);
  • if we move or transfer your personal information to another organisation; and
  • if you object to us processing your personal information in the following circumstances.
  • If processing is based on legitimate interests or carrying out a task in the public interest or when exercising an official authority.
  • If information is processed for direct marketing.
  • If information is processed for purposes of scientific or historical research and statistics.

What choices does the Sol Eyes customer have?

Updating our Privacy Policy

Contact us